Refund policy
Returns & Exchanges Policy
At LaneyWest Creations, we want you to love your purchase. If something isn’t right, we’re here to help make it right.
Returns
We accept returns on non-personalized items within 14 days of delivery.
To be eligible for a return, your item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by proof of purchase
To start a return, email us at laneyjournals4u@gmail.com with your order number and reason for return.
Please note: Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Exchanges
If you'd like to exchange a non-personalized item for a different size or style, contact us within 14 days of delivery at laneyjournals4u@gmail.com.
We’ll do our best to accommodate, based on available stock.
Personalized Items
Because personalized items are made just for you, they are non-returnable and non-exchangeable unless they arrive damaged or with an error on our part.
If your personalized item is incorrect or damaged, please email us with photos at laneyjournals4u@gmail.com, and we’ll make it right.
Damaged or Incorrect Orders
If you receive a damaged item or the wrong order, please contact us within 5 days of delivery.
We’ll gladly replace or refund the item after reviewing the details.
Thank you for supporting our small business. Each piece is created with love and care, and we’re committed to making sure you’re happy with your experience.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at laneyjournals4u@gmail.com.